WULF INTELLIGENCE REFUND POLICY Effective Date: November 2025 NOTICE: This Refund Policy establishes limited circumstances for refunds. Most completed services are non-refundable. Please review carefully before purchasing. 1. DEFINITIONS "Business Days" means Monday through Friday, excluding U.S. federal holidays. "Final Delivery" means all specified deliverables have been provided (workflows, prompts, documentation) and the training session has been either delivered or made available for scheduling. "Functional Requirements" means the specific, testable criteria that delivered workflows must meet as documented in the client intake form. "Material Defect" means a delivered workflow that completely fails to perform its intended basic function after reasonable troubleshooting. "Scope of Service" means the specific deliverables included in the AI Systems Starter Pack: One Operations Workflow (up to 5 steps), One Communication Workflow, 12 prompts, training session, Loom video, and implementation guide. 2. GENERAL REFUND POLICY 2.1 Limited Refunds Wulf Intelligence provides refunds only in specific circumstances listed in Section 3. Our services are customized to each client, making most completed work non-refundable. 2.2 Refund Amount When eligible, refunds are for the full purchase price ($199 USD) only. No partial refunds are available. 3. REFUND ELIGIBILITY You are eligible for a refund ONLY if: 3.1 Failure to Deliver Within Timeframe - We fail to deliver all specified deliverables within 48 hours of receiving both payment AND complete intake information - The delay is solely our responsibility (not due to client delays or third-party outages) - You notify us within 24 hours of the missed deadline 3.2 Non-Functional Deliverables - The delivered workflows have material defects that prevent basic operation - We have been given one opportunity to fix the issues (within 24 hours) - The workflows still fail to meet functional requirements after our fix attempt - The failure is documented with specific evidence 3.3 Service Not Started - You request cancellation before we begin any work on your project - Request must be made within 2 hours of payment - No intake form has been reviewed or processed 4. NON-REFUNDABLE CIRCUMSTANCES NO refunds will be provided for: 4.1 Client-Related Issues - Client unresponsiveness or delays - Incomplete or inaccurate intake information - Failure to provide required access to tools - Missing scheduled training without 24-hour notice - Change of mind after work has begun - Dissatisfaction with functional deliverables - Failure to implement provided solutions 4.2 Scope and Expectation Issues - Requests for features outside defined scope - Unrealistic expectations not aligned with service description - Desire for different approaches after delivery - Preference for alternative solutions - Subjective dissatisfaction with functional outputs 4.3 External Factors - Third-party tool outages (Google, Zapier, etc.) - Changes in third-party tool capabilities - Client's technical limitations - Integration issues with client's existing systems - Changes in client's business needs 4.4 Completed Deliverables - All deliverables provided and functional - Training session completed or available - Documentation and videos delivered - Workflows operating as specified 5. REFUND REQUEST PROCEDURE 5.1 How to Request Email: sales@wulfintelligence.com Subject Line: "Refund Request - [Your Order Date]" 5.2 Required Information Your request must include: - Order date and payment confirmation - Specific reason for refund request - Evidence supporting your claim (screenshots, error messages, etc.) - Description of steps taken to resolve issues - Confirmation that you've attempted provided solutions 5.3 Response Timeline - We respond to refund requests within 3 business days - Additional information may be requested - Final determination within 5 business days of receiving complete information 5.4 Refund Processing - Approved refunds processed within 5-10 business days - Refunds issued via original payment method (Stripe) - You will receive email confirmation 6. PARTIAL DELIVERY SITUATIONS 6.1 No Partial Refunds If some but not all deliverables are provided, no partial refund is available. Either: - We complete missing deliverables, OR - Full refund if we cannot complete within reasonable time 6.2 Modified Scope If we mutually agree to reduce scope during project, no refund for the reduction. Original price remains. 7. EVIDENCE REQUIREMENTS 7.1 For Technical Issues Must provide: - Screenshot of errors - Description of troubleshooting attempted - Confirmation that provided instructions were followed - Access for us to investigate (if applicable) 7.2 For Timeline Issues Must provide: - Payment confirmation timestamp - Intake form submission timestamp - Documentation of our missed deadline 8. DISPUTE RESOLUTION 8.1 Good Faith Effort Both parties agree to make good faith efforts to resolve disputes informally before escalation. 8.2 Final Determination Wulf Intelligence makes final determination on refund eligibility based on this policy. 8.3 No Chargebacks During Review Client agrees not to initiate payment disputes/chargebacks while refund request is under review. 9. CANCELLATION POLICY 9.1 Before Work Begins - Full refund if cancelled within 2 hours of payment - No refund after intake form has been reviewed 9.2 After Work Begins - No refunds for cancellation after work has started - Partial work will not be delivered if project is cancelled 10. LIMITATIONS 10.1 Single Refund Attempt Each purchase eligible for only one refund request. Denied requests cannot be resubmitted. 10.2 Time Limit Refund requests must be made within 7 days of delivery. No exceptions. 10.3 Misuse Clients who abuse refund policy may be refused future service. 11. QUALITY ISSUES VS. PREFERENCES 11.1 Objective vs. Subjective Refunds are based on objective functional failures, not subjective preferences. 11.2 Working as Designed If deliverables work as specified in scope, no refund even if client prefers different approach. 12. CLIENT RESPONSIBILITIES To maintain refund eligibility, clients must: - Provide accurate intake information - Respond to clarification requests within 24 hours - Test solutions as instructed - Attend or reschedule training session - Follow implementation guide Failure to meet these responsibilities voids refund eligibility. 13. SPECIAL CIRCUMSTANCES 13.1 Force Majeure No refunds for delays or issues due to circumstances beyond our control (natural disasters, internet outages, etc.). 13.2 Legal or Regulatory Changes No refunds if legal or regulatory changes affect deliverable usability after delivery. 14. MODIFICATION OF POLICY 14.1 Future Changes We may modify this policy for future purchases. Existing purchases remain under original policy. 14.2 No Retroactive Changes Policy changes do not apply to services already purchased. 15. FRAUDULENT CLAIMS 15.1 False Claims Fraudulent refund claims may result in: - Denial of current and future refunds - Refusal of future service - Legal action if appropriate 15.2 Documentation We maintain records to verify refund claim accuracy. 16. CONTACT INFORMATION For refund requests and questions: Wulf Intelligence Email: sales@wulfintelligence.com Response Time: Within 3 business days 17. ACKNOWLEDGMENT By purchasing our services, you acknowledge: - You have read and understood this Refund Policy - You accept the limited refund conditions - You understand most completed work is non-refundable - You agree to follow the refund request procedure IMPORTANT FINAL NOTICE This Refund Policy is designed to protect both parties. We stand behind our work but cannot offer refunds for buyer's remorse, changed business needs, or subjective preferences. Please ensure our services meet your needs before purchasing. Last Updated: November 2025